FAQ (Frequently Asked Questions)
Registration & Login
How do I register as a business customer in the webshop for solid carbide tools?
Registration is available exclusively for business customers (B2B). Please use our registration form or contact our sales team. After successful verification, your account will be activated and you can place orders online.
I forgot my password – what can I do?
Click on “Forgot password” on the login page. You will receive an email with a link that allows you to set a new password.
Why is my customer account not active immediately?
Since we supply business customers only, each registration is reviewed manually. Your account will be activated after successful verification.
How long does it take to activate my account?
Account activation usually takes 1–2 business days. You will receive an email once you can log in and place orders.
Prices & Orders
Why can’t I see prices in the webshop?
Product prices are visible only to registered and logged-in business customers. Please log in to view your individual pricing.
How can I order solid carbide tools online?
After logging in, you can add products directly to your shopping cart from the respective product pages and place your order online.
Where can I find my previous orders?
Under “My Account” you can find your order history, where you can review previous orders and reorder them if needed.
Can I order as a private individual?
No, our webshop is intended exclusively for business customers. Orders from private individuals are not possible.
Delivery & Availability
How long does delivery of standard tools take?
Many of our tools are available from stock at short notice. Exact delivery times depend on the product and quantity. Details are shown after login or can be provided directly by our sales team.
A product is not available – what can I do?
Please contact us directly. We will be happy to check alternatives, delivery dates, or suitable replacement solutions for you.
Technical Information & Downloads
Where can I find technical data sheets or STEP files?
Technical documents such as data sheets and STEP files are available for download on the respective product pages – even without logging in.
I need help choosing the right tool – who can I contact?
Our technical experts will be happy to advise you on selecting and using our tools. Please use our contact page to get in touch with us directly.
Do you offer custom-made tools?
Yes, we manufacture custom tools tailored to your requirements. These cannot be ordered via the webshop. Please contact our sales team for personal advice and a quotation.
Navigation & Features
How do I find the right tool in the shop?
Use the search bar at the top of the page or filter by category, material, or application. You can also search by item number or product name. Our sales team will be happy to assist you if you have any questions.
How does the wishlist work?
The wishlist allows you to save items and quickly find them again later. Logged-in users can add products directly from the wishlist to the shopping cart.
Support & Contact
Where is your company located?
Our headquarters and production facilities are located in Schwendi, Baden-Württemberg, Germany. From there, we supply our products worldwide.
I have a question that is not answered here – what should I do?
No problem. Please use our contact page or call us directly. Our team will be happy to assist you personally.